Refund policy

Return and Refund Policy

As all of our products are custom-made and personalized specifically for you, we do not accept returns, offer refunds, or process exchanges once an order has been placed.

Exceptions: The only exception to this policy is if we have made a genuine mistake on our end (for example, if the item arrives damaged or the final product does not match the exact personalization details you submitted). If this happens, please contact us within 14 days of receiving your item, and we will happily resolve the issue. In these cases where the item is faulty or an error was made on our end, we will cover the cost of the return postage. 

Checking Your Personalization Details: Please carefully double-check all personalization details—including spelling, grammar, and the quality of any photos—before completing your purchase. Once your order and details are sent to us, we cannot make any changes or corrections. We cannot offer refunds or replacements for spelling mistakes or errors in the photos and text provided by the customer.